Shipping & Returns
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 48 hours after the order is placed. The manufacturer process the orders, which takes an additional 2–7 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. US orders are shipped via USPS/DHL. After processing and leaving the warehouse, items usually take between 3 to 5 business days to arrive at their destination but can take longer from time to time.
Please don’t hesitate to reach out to us at firstname.lastname@example.org with any questions or concerns!